1. Introduction and Acceptance of Terms

Welcome to DigiSeats ("DigiSeats," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of www.digiseats.com, the browser-based event platform at digiseats.ca, digital seating charts, QR codes, and related services (collectively, the "Services"). Guests access the service through a web browser; no app download is required.

By accessing, browsing, registering for, or using our Services, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you must not access or use the Services.

2. Description of Services

Digiseats provides a digital event management platform that allows users to create, manage, and distribute digital seating charts and guest lists. The core functionality includes, but is not limited to:

Seating Chart Creation: Tools to design table layouts and assign guests to specific seats or tables.
QR Code Generation: Creation of unique QR codes that, when scanned, direct event guests to a mobile-optimized view of their seating assignment.
Guest Management: Interfaces for uploading, editing, and managing guest lists and seating assignments.
Event Interfaces: Public-facing or private web pages where guests can search for their names and find their assigned seats.
Optional Extended Features: Floorplans, event schedules and menus, photo backgrounds, check-in tracking, guest photo and message uploads, and the AI Seat Optimizer.
Event Manager Packages: Multi-event packages for planners, venues, and agencies, with included credits and services as specified in the selected offer.

Free, Standard, and Extended plans have different guest limits and features, as described in the current pricing and your order. Not every feature is available on every plan. Changes to services are addressed in Section 7.

3. Account Registration and Security

Organizer features require an account ("Account"). The order flow is to share event details, place the order, receive instant account setup, and then manage guests and seating. You must complete any sign-in or verification steps presented during setup. Guests do not need an organizer account to search for seats through the event QR code.

Eligibility: You must be at least 18 years old to create an Account. By registering, you represent and warrant that you meet this age requirement.
Account Information: You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
Security: You are responsible for safeguarding your password and login credentials. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your Account, whether or not you have authorized such activities. You must immediately notify Digiseats of any unauthorized use of your Account.
One User, One Account: Accounts are intended for individual or organizational use. Sharing login credentials with multiple individuals to circumvent seat limits or pricing tiers is strictly prohibited.

4. User Content and Guest Data

You may upload or store guest names, seating assignments, event details, venue layouts, menus, schedules, photos, messages, and seating rules ("User Content"). These obligations apply to organizers and guests who submit content.

Ownership: You retain full ownership of your User Content. We do not claim ownership rights over the data you upload.
License to Digiseats: By uploading User Content, you grant Digiseats a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, and display such User Content solely for the purpose of providing the Services to you and your guests.
Guest Privacy: Organizers must have a lawful basis and obtain any required notices, permissions, or consents for guest data, including children's data where applicable. Where applicable law distinguishes these roles, the organizer is controller of guest data and DigiSeats processes it to provide the service. Our Privacy Policy explains other processing and guest requests.
Event Visibility: Event QR codes and links can be forwarded. Organizers are responsible for their sharing and visibility settings. Anonymous View and tablemate settings reduce displayed information but do not make a shared event link private.
Photos and Messages: Upload only content you have permission to share, including any necessary permissions from people shown in photos. Organizers are responsible for reviewing event submissions. Guest photo storage has a 10-day availability window; download photos and messages before the deadline shown for your event. DigiSeats is not a permanent photo archive.
Automated Seating: The AI Seat Optimizer is an Extended feature that suggests assignments using the guest information and rules you enter. Results may be incomplete or incorrect, and conflicting rules or insufficient capacity may prevent a suitable arrangement. Review and approve all assignments before sharing them; suggestions are not a guarantee that every preference or rule will be satisfied. Avoid unnecessary sensitive details in seating rules.

Prohibited Content — You agree not to upload User Content that:

Is unlawful, threatening, abusive, harassing, defamatory, or libelous.
Contains private information of any third party without their consent.
Infringes on any patent, trademark, trade secret, copyright, or other proprietary right of any party.
Contains viruses, malware, or any other harmful code.

5. Fees, Payments, and Refunds

Digiseats offers both free and paid services.

Pricing: The Free plan supports up to 50 guests. Standard is $49.99 USD per event for up to 500 guests, with additional blocks of 100 guests at $20 plus applicable fees. Extended is $99.99 USD per event for up to 1,000 guests, with additional blocks of 100 guests at $10. Applicable taxes and any additional charges are shown at checkout. Future price changes do not change the price of an already-paid order.
Payment Terms: You agree to pay all fees associated with the package you select. Payments are processed through third-party payment processors. We do not store your full credit card information.
Per-Event and Event Manager Packages: Standard and Extended are per-event purchases, not automatic subscriptions. Event Manager credit quantities, included features, validity, and any renewal terms are those shown in the offer and order confirmation; do not assume credits are unlimited or never expire.
Subscriptions, if Offered: Any recurring billing must be identified in the offer you accept, including renewal frequency, price, and cancellation method. Cancelling future renewals does not by itself delete your account or refund previous payments.

Refund Policy

Digital Products: All sales are final and digital products are non-refundable, including unused purchases and cancelled or postponed events, except where a refund or other remedy is required by applicable law. This policy does not exclude mandatory consumer rights.
Billing or Service Problems: Contact us promptly about duplicate or incorrect charges or a service problem so we can investigate. This does not create an additional refund entitlement or a three-day claim deadline.

6. Acceptable Use Policy

You agree to use the Services only for lawful purposes. You agree not to:

Use the Services to organize events that promote hate speech, violence, or illegal activities.
Attempt to reverse engineer, decompile, or disassemble any aspect of the Digiseats software.
Use any robot, spider, scraper, or other automated means to access the Services without our express written permission.
Interfere with or disrupt the integrity or performance of the Services or the data contained therein.
Sell, resell, rent, or lease the Services beyond the client-event use expressly included in an Event Manager package or other written agreement with DigiSeats.
Overload our infrastructure by uploading an unreasonable amount of data or generating excessive traffic.

7. Service Availability and Modifications

We strive to maintain high availability of our Services. However, you acknowledge that:

No Guarantee: We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free. Occasional downtime for maintenance or due to technical issues beyond our control may occur.
Backup Plans: Guest QR access requires a compatible device and internet connection. Keep a separate copy of guest seating assignments or a printed backup for your event. Use any export options available in your plan; we do not promise a particular offline or PDF feature on every plan.
Modifications: We may update the features, user interface, or functionality of the Services at any time. We will make reasonable efforts to notify you of significant changes that may affect your active events.

8. Intellectual Property Rights

The Services, including but not limited to the Digiseats logo, visual design, software code, interactive features, and templates, are the exclusive property of Digiseats and its licensors. These are protected by copyright, trademark, and other intellectual property laws.

Limited License: We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Services for your events and, where included in your Event Manager package, client events, in accordance with your plan and these Terms.
Restrictions: You may not copy, modify, distribute, sell, or lease any part of our Services or included software.

9. Third-Party Links and Integrations

The Services may contain links to third-party websites or services that are not owned or controlled by Digiseats.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Digiseats shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any such websites.

10. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Digiseats, its affiliates, agents, directors, employees, suppliers, or licensors be liable for:

Any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses.
Any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access or use of the Services.
Any errors, mistakes, or inaccuracies of content.
Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party.

To the extent permitted by applicable law, DigiSeats' total liability to you will not exceed the amount you paid to DigiSeats during the twelve (12) months preceding the event giving rise to the liability, or $100.00 USD, whichever is greater. Nothing in these Terms excludes liability or consumer remedies that cannot lawfully be excluded or limited.

11. Indemnification

You agree to defend, indemnify, and hold harmless Digiseats and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses arising from:

Your use of and access to the Services.
Your violation of any term of these Terms.
Your violation of any third-party right, including without limitation any copyright, property, or privacy right.
Any claim that your User Content caused damage to a third party.

12. Termination

We may suspend or terminate access for a material breach of these Terms, unlawful activity, non-payment, or a security risk. Where reasonably practicable, we will give notice and an opportunity to address the issue; urgent security or legal matters may require immediate action. Any mandatory legal rights remain unaffected.

To request account closure or deletion, contact us through our contact page. Simply stopping use does not close your account, cancel recurring billing, or delete stored data. Export needed event records and photos before access ends. Retention and deletion are subject to the Privacy Policy and applicable law. Provisions that by their nature should survive termination include ownership, indemnity, and lawful limitations of liability.

13. Governing Law and Dispute Resolution

If a dispute arises, contact us with details so we can try to resolve it. These Terms do not restrict any mandatory consumer protections or your right to raise a complaint with a competent regulator.

Applicable law determines the competent courts and governing rules. These Terms do not impose mandatory arbitration or require you to waive rights that cannot lawfully be waived.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.

15. Contact Us

If you have any questions about these Terms, please contact us at our contact page.